Refund policy

Return & refund is accepted within 7 calendar days after receiving. Jewellery with piercings & underwear garments are not returnable for sanitary reasons. 

Please be aware that orders shipped to destinations outside the United States are subject to taxes, duties, brokerage fees, and other expenses related to the import of products into that country from the United States. Nuwa1997 is unable to add these fees to your order before checkout. Since these laws and fees can change over time, we encourage you to check with your country's Customs offices. Unfortunately, Nuwa1997 can not reimburse the price of goods purchased, shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal. If your package is returned to us, we will issue a refund for the cost of the product only. Shipping charges are non-refundable.

All orders will be declared as merchandise with the correct description and value. Unfortunately, we can not declare your order as a gift or with a lower value, as this is a violation of law.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nuwa1997official@gmail.com. Please note that returns will need to be sent to the following address: room 302, 824 S Los Angeles St, Los Angeles, CA 90014

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at nuwa1997official@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nuwa1997official@gmail.com.