FAQs

Orders are typically processed within 1–3 business days. During holidays, promotions, new launches, or other high-volume periods, processing may take 3–7 business days.

Once your order ships, you'll receive a shipping confirmation email with tracking information. Please allow some time for the carrier to update the tracking status after your shipping label is created.

If you need your order sooner, you can select a faster or expedited shipping option at checkout, when available. Please note that expedited shipping only shortens the delivery/transit time and does not change our standard processing time.

U.S. orders typically arrive within 3–10 business days after shipment. Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.

International orders typically arrive within 2–6 weeks after shipment, depending on the destination, carrier, and customs processing. Delivery times are estimates and may vary.

Yes. Free U.S. shipping: Orders over $190. Free international shipping: Orders over $400.

All orders are shipped from Los Angeles, California.

Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and returned with their original tags and packaging.

For eligible U.S. returns, we will provide a prepaid return label. For returns that are not due to a defect or an error on our part, the cost of the return label will be deducted from your refund.

International customers are responsible for arranging and paying for return shipping. We recommend using a trackable shipping service for your return.

Yes. The following items cannot be returned: Earrings, Bodysuits, Intimates, Sale items, Gift cards, Customized products.

Original shipping charges are non-refundable, unless the return is due to a confirmed defect or an error on our part.

Once your return has been received and inspected, approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to post the refund to your account.

Please first check around your property, mailbox, building mailroom, front desk, and with household members or neighbours. You may also contact the shipping carrier directly for additional delivery information. NUWA1997 is not responsible for packages lost or stolen after the carrier has confirmed delivery.

Please contact us within 48 hours of delivery and include your order number and clear photos of the item. Once the issue has been reviewed and confirmed, we'll work with you to make it right.

International customers are responsible for any duties, taxes, customs fees, or import charges required by their destination country. These charges are determined by local customs authorities and are not included in your order total unless otherwise stated at checkout.

Yes. International shipments may occasionally be delayed during customs clearance. Customs processing times are outside of our control.

To help preserve rhinestones and embellishments: Wash inside out; use a laundry bag; cold machine wash, gentle cycle; mild detergent only; do not soak or bleach; hang dry, do not tumble dry; do not iron directly over rhinestones or embellishments.

Rhinestones and other decorative embellishments may occasionally loosen or come off with normal wear, friction, or repeated washing.

Following our care instructions will help extend the life of the embellishments. Minor rhinestone loss over time is considered normal wear and is not considered a product defect.